Contact Centre Agent

Requirements Bilingual fluency in Arabic and English u2014 spoken and written u2014 essential for KSA family guests. Prior experience in a contact centre, customer service, or sales role (hospitality or entertainment preferred). Proficiency in CRM systems, booking platforms, and Microsoft Office / Google Workspace. Strong telephone manner, WhatsApp communication etiquette, and written correspondence skills. Ability to handle multiple channels simultaneously in a fast-paced, high-volume environment. Confident and persuasive with both inbound and outbound sales conversations. Cultural awareness of Saudi family values, guest expectations, and communication norms. High attention to detail in booking accuracy, data entry, and payment processing.

Bilingual fluency in Arabic and English u2014 spoken and written u2014 essential for KSA family guests. Prior experience in a contact centre, customer service, or sales role (hospitality or entertainment preferred). Proficiency in CRM systems, booking platforms, and Microsoft Office / Google Workspace. Strong telephone manner, WhatsApp communication etiquette, and written correspondence skills. Ability to handle multiple channels simultaneously in a fast-paced, high-volume environment. Confident and persuasive with both inbound and outbound sales conversations. Cultural awareness of Saudi family values, guest expectations, and communication norms. High attention to detail in booking accuracy, data entry, and payment processing.