Computer Support Technician

Diagnose and resolve hardware, software, and network issues for end-users, ensuring minimal disruption to their workflow.

Install, configure, and maintain computer systems, peripherals, and mobile devices according to company standards.

Provide timely and effective technical support via phone, email, or in-person, documenting all interactions and resolutions.

Manage user accounts, permissions, and access controls to safeguard sensitive company data.

Associate's degree or equivalent experience in Information Technology or a related field.

Proven experience 10 years in a technical support or help desk environment.

CompTIA A+, Network+, or similar foundational IT certifications are highly valued.

Proficiency in Windows and macOS operating systems, along with common office productivity software.