IN Engineer (Intelligent Network Engineer)
Job Summary
We are seeking an experienced IN Engineer to support the operation, configuration, troubleshooting, performance management, and optimization of Intelligent Network (IN) platforms. The successful candidate will be responsible for maintaining network stability, resolving service issues, implementing system changes, monitoring network performance, and ensuring the highest levels of service availability.
The role requires strong expertise in Ericsson Charging Systems, Linux administration, virtualization technologies, databases, and telecom core network operations.
Key Responsibilities
Network Operations & Support
- Provide 2nd Level Restoration support for Intelligent Network services.
- Troubleshoot and resolve service and network issues within agreed SLAs.
- Investigate network disturbances, identify root causes, and implement corrective actions.
- Escalate complex system issues to appropriate support teams when required.
- Monitor and maintain system hardware and software health.
Configuration & Change Management
- Handle Change Requests and implement network configuration changes.
- Design and implement tariffs, service classes, and business configurations.
- Prepare and execute software, hardware, and configuration upgrades.
- Maintain system integrity during network modifications and deployments.
Performance Monitoring & Optimization
- Analyze network performance and traffic measurements.
- Generate, review, and interpret performance reports.
- Identify network deficiencies and recommend improvement initiatives.
- Support capacity planning and future network growth requirements.
System Administration & Virtualization
- Administer Linux-based systems and virtualized environments.
- Manage VMware infrastructure including ESXi, vCenter, vSphere, vSAN, and High Availability clusters.
- Support HP C7000 Blade Systems and HP 3PAR Storage environments.
- Configure SAN switches, network bay switches, storage volumes, and virtualization resources.
- Deploy and manage virtual machines using OVF templates.
Disaster Recovery & Automation
- Support SDP Geo-Redundancy implementations and disaster recovery activities.
- Automate operational procedures using SUF Playlists, Shell Scripting, and system jobs.
- Participate in business continuity and resilience planning activities.
Documentation & Continuous Improvement
- Develop and maintain operational procedures and maintenance routines.
- Contribute to process improvements and operational best practices.
- Participate in technical meetings and support team initiatives.
- Maintain accurate technical documentation and reports.
