About the job EMM BO Engineer: EMM OLM/FE Engineer
Job Summary
We are seeking a highly skilled EMM OLM/FE Engineer to support the operation, configuration, troubleshooting, performance monitoring, and optimization of EMM Front-End (FE) and Online Lifecycle Management (OLM) platforms within a telecom environment.
The successful candidate will be responsible for maintaining service availability, resolving network and system issues, analyzing traffic and performance trends, implementing changes, and ensuring the stability of critical messaging and service delivery platforms. This role requires strong expertise in Linux administration, databases, web services, SMPP, Diameter protocols, and telecom network operations.
Key Responsibilities
Operations & Support
- Provide 2nd Level Operations and Restoration support for EMM FE and OLM platforms.
- Troubleshoot and resolve network, application, and service-related issues within agreed SLAs.
- Investigate system disturbances and implement corrective actions.
- Escalate complex issues to relevant support teams when required.
- Monitor and maintain system hardware and software health.
Configuration & Change Management
- Handle Change Requests and support implementation activities.
- Configure and maintain EMM FE and OLM services and related components.
- Ensure all system and functional testing activities are completed according to approved designs.
- Track and manage operational changes and service enhancements.
Performance Monitoring & Analysis
- Generate, analyze, and interpret performance reports.
- Monitor traffic patterns and service KPIs.
- Identify network deficiencies and proactively recommend improvements.
- Support capacity planning and service optimization initiatives.
System Administration & Integration
- Administer Linux-based systems and application environments.
- Support Oracle database administration and SQL troubleshooting activities.
- Manage web service integrations, REST APIs, SMPP, and Diameter interfaces.
- Support virtualized and cloud-based deployments.
- Assist in network integration and implementation activities.
Documentation & Continuous Improvement
- Create and maintain maintenance routines, operational procedures, and technical documentation.
- Contribute to process improvements and operational best practices.
- Participate in technical meetings and support team initiatives.
- Ensure compliance with operational standards and change management procedures.
