Operations Manager

Job Objective

Management and monitoring of daily operational activities within the company, ensuring the processing of recruitment requests according to established plans and procedures, coordinating between departments and relevant parties, and addressing operational challenges to ensure efficiency, service quality, and client satisfaction.

Responsibilities

· Overseeing daily operational activities and monitoring workflow to ensure compliance with established procedures and policies.

· Monitoring recruitment requests from the submission of the request until the completion of procedures and the arrival of the worker and their delivery to the job.

· Monitoring contracts and requests and ensuring their status is updated continuously.

· Coordinating and monitoring with external recruitment offices and ensuring the performance of suppliers.

· Monitoring operational procedures and ensuring the completion of documentation and regulatory requirements in a timely manner.

· Monitoring delay cases and operational issues and working on resolving them in coordination with relevant departments and parties.

· Supervising the operations team and monitoring task distribution and performance evaluation.

· Preparing periodic operational reports and raising performance indicators to senior management.

· Monitoring key performance indicators (KPIs) and working on improving productivity and reducing delays and errors.

· Monitoring client complaints related to operations and working on resolving them and closing them in a timely manner.

· Ensuring data quality and updating systems and files related to requests, clients, and workers.

· Coordinating with administrative departments and customer service and finance and human resources to ensure operational completeness.

· Proposing and developing operational procedures that contribute to improving service quality and reducing request processing time.

· Preparing daily, weekly, and monthly work plans for the department.

· Performing any other related tasks assigned by management.