Assistant Operations Manager

Key Responsibilities:

* Assist the Operations Manager in overseeing the hotel’s daily operations and ensuring smooth workflow.

* Monitor the performance of operational departments and ensure compliance with service quality standards.

* Enhance the guest experience by professionally handling guest feedback and resolving complaints.

* Ensure compliance with hotel policies, operational procedures, safety, and regulatory standards.

* Coordinate between departments to maintain efficient operations and achieve business objectives.

* Prepare and analyze operational reports, monitor KPIs, and recommend process improvements.

* Support revenue growth initiatives while maintaining cost control and operational efficiency.

* Lead, motivate, and support operational teams to achieve high performance.

* Act on behalf of the Operations Manager when required and perform other related duties as assigned.