Hotel Manager

The property is a 34-room, 3-star property in the Quba district of Madinah. This is a ground-floor opportunity: you will build the team, set the systems, and own commercial performance from day one — with direct access to the owner and a clear pathway to multi-property oversight as the portfolio grows. If you thrive in pre-opening environments and understand the rhythm of Hajj and Umrah demand cycles, this role was written for you.

About the role

• Location: Madinah, KSA

• Type: Full Time

• Reports to: Owner / Managing Director

Key responsibilities

• Lead the pre-opening phase: complete staff recruitment, onboarding, and role-specific training before the hotel receives its first guests.

• Oversee all front-of-house operations daily — reception, check-in/check-out, guest relations, and complaint resolution.

• Own OTA channel management, with a primary focus on Booking.com: maintain rate parity, update availability, respond to guest reviews, and chase the property rating.

• Build and execute a dynamic pricing strategy that accounts for Hajj, Umrah, Ramadan, and shoulder-season demand fluctuations.

• Manage housekeeping and maintenance schedules to maintain room-readiness standards appropriate for a 3-star licence classification.

• Control operating costs — procurement, petty cash, supplier contracts — and report monthly P&L summaries to the owner.

• Ensure full regulatory compliance: MISA licence conditions, Balady (municipal) requirements, GOSI registration for all staff, and Qiwa contract authentication.

• Report directly to the owner with weekly operational updates and flag any Nitaqat or Iqama matters requiring owner-level action.