Customer Service Representative

Job Title: Customer Service Representative

Job Summary: We are seeking an experienced Customer Service Representative to provide exceptional support to our clients and effectively address their inquiries and issues with professionalism. Work on a shift basis with a fixed weekly off on Fridays.

Key Responsibilities:

• Respond to customer communications and inquiries through various channels (phone, chat, email) and address their requests.
• Provide accurate information regarding products or services and resolve issues and complaints in the quickest possible time.
• Monitor open cases for customers and ensure satisfactory resolutions are achieved.
• Input and update customer data and document interaction details in the Customer Relationship Management (CRM) system.
• Collaborate with internal departments to ensure the best user experience is delivered.

Requirements and Conditions:

• Experience: Previous experience of 1-3 years in customer service or call center environments.
• Work System: Ability to work on rotating shifts with a fixed weekly off on Fridays.