Sales and Customer Service Specialist

1- Welcoming visitors and directing them to the appropriate department at the company headquarters.

2- Responding to phone inquiries accurately and professionally, and forwarding them to the relevant departments within the company.

3- Managing visitor records to log their details and maintaining an effective system to document visitor movements.

4- Actively communicating with clients to ensure receipt of shipments and to confirm there are no remarks on them.

5- Preparing daily reports on customer evaluations and observations related to product delivery and forwarding them to the relevant departments (senior management, sales management, and inventory management).

6- Communicating with a list of potential new clients, explaining the company's product offerings, and responding to their inquiries professionally.

7- Receiving customer inquiries and converting them into sales opportunities by forwarding them to the sales department.

8- Monitoring the sales department regarding sales opportunities and whether there has been interaction with the client, along with mentioning the reasons in the daily report.

9- Preparing price quotes and sending them to the sales manager.