Store Manager
Reporting to: Retail Supervisor
Position Purpose:Create an addictive experience for our clients ensuring sales in accordance with our DNA, Sephora Attitude and meeting objectives set by Shop / Store Manager.
You will excel and enjoy this role if you are ready to actively handle the following missions:
- Client Experience
- Education & Demonstration
- Assist and guide clients on the most appropriate range of products, according to their needs and skin type.
- Support your store team in explaining and demonstrating new products to the clients.
- Display an exceptional image and body language in accordance with the Sephora grooming guidelines.
- Make sure to set example and be always a role model.
- Sales
- Use the Sephora Attitude & selling techniques to build and maximize each client s basket.
- Contribute to achieving store monthly turnover.
- Contribute to the store commercial and operational KPIs.
- Have a focus on achieving the stores services target.
- Operations
- Apply the policies and procedures according to Sephora standards.
- Support your store team with merchandising procedures (products, testers, prices, animations, cash desk area, stock room, beauty hub tools, etc.) according to Sephora standards.
- Assist your store in all departments where necessary (cash, operations other axis)
- Contribute to the overall store s image through cleanliness and product restocking.
- Contribute to improving on audit finding.
- Know How
- Keep the knowledge and skills up to date by attending regular training and convention events, either in-class at Sephora University or in store and by connecting and actively using our digital training platform (360 e-learning)
Do not hesitate to apply if you have:
- Proven successful sales and services in store.
- Minimum 1 to 2 years experience in sales
- Strong selling techniques.
- Good communication skills
- Punctual.
- Innovative
