Job Purpose
We are looking for an experienced HR & Support Services Manager to lead the Human Resources and Support Services functions within an industrial/manufacturing environment.
The role is responsible for ensuring effective people management, efficient employee services, reliable administrative and facility support, and compliance with company policies and applicable Saudi regulations.
The position will work closely with senior management and department heads across manpower planning, recruitment, employee relations, performance management, training and development, Saudization, compensation and benefits, and workforce engagement.
The role will also oversee key support services, including administration, facilities, employee accommodation, transportation, general services, government relations, and coordination of IT and system support.
Key Responsibilities
Human Resources
- Lead day-to-day HR operations and ensure effective implementation of HR policies and procedures.
- Manage manpower planning, recruitment, selection, onboarding, probation and employee movements.
- Maintain organizational structures, job descriptions and employee records.
- Manage employee relations, disciplinary cases, investigations and grievances.
- Monitor attendance, absenteeism, leave, overtime and workforce schedules.
- Ensure compliance with Saudi labor requirements and company policies.
- Monitor Saudization and support achievement of localization targets.
- Ensure confidentiality and accuracy of employee information and HR records.
Performance, Talent & Development
- Manage the annual performance management cycle.
- Support managers in setting objectives and evaluating employee performance.
- Identify performance gaps and coordinate improvement and development plans.
- Support succession planning, talent identification and development of future leaders.
- Coordinate employee recognition and reward programs.
- Prepare and monitor annual training and development plans.
- Coordinate technical, behavioral and leadership development programs.
- Support Tamheer, OJT, internship and other workforce development initiatives.
Compensation, Benefits & Employee Services
- Coordinate payroll inputs, employee changes, allowances and deductions.
- Administer employee benefits and allowances according to approved policies.
- Support salary benchmarking, grading, job evaluation and compensation reviews.
- Ensure employee requests and services are handled accurately and within appropriate timelines.
Administration & General Services
- Manage administrative and general support services required for effective business operations.
- Oversee office services, supplies and other administrative requirements.
- Monitor service providers and ensure service quality and contractual compliance.
- Maintain appropriate administrative records and supporting documentation.
Facilities & Employee Accommodation
- Oversee the condition, cleanliness and readiness of offices, common areas and support facilities.
- Coordinate facility maintenance and ensure issues are followed through to closure.
- Conduct periodic inspections and identify improvement requirements.
- Oversee company-provided employee accommodation and camp administration.
- Ensure accommodation rules, safety, cleanliness and occupancy requirements are maintained.
- Coordinate accommodation maintenance, utilities and general services.
Transportation
- Manage employee transportation arrangements.
- Monitor bus capacity, schedules, routes and utilization.
- Ensure transportation arrangements support operational and shift requirements.
- Coordinate transportation safety requirements and service-provider performance.
Government Relations & Compliance
- Coordinate employee-related government services, including residency, work permits, visas and exit/re-entry requirements.
- Ensure employee documents are renewed within required timelines.
- Monitor HR-related regulatory requirements and advise management on necessary actions.
- Ensure appropriate handling and protection of employee personal information.
IT & Systems Coordination
- Coordinate employee IT support requirements with the responsible IT function.
- Ensure system and IT requests are raised through approved channels and followed through to completion.
- Coordinate onboarding and offboarding requirements related to system access, email, devices and user accounts.
- Support HR digitalization, workflow automation and reduction of manual processes.
Management Support & Reporting
- Act as an HR and support-services advisor to senior management and department heads.
- Prepare regular HR reports, dashboards and management updates.
- Monitor key indicators including manpower, Saudization, turnover, retention, absenteeism, recruitment and training.
- Prepare departmental plans, objectives and budget requirements.
- Support audits, certification requirements and management reviews related to HR and support services.
- Identify and implement opportunities for process improvement and operational efficiency.
