Retail Training Specialist

Deliver engaging instructor-led training, workshops, and coaching sessions for store leaders and sales associates in classroom and store environments.

Conduct new-hire onboarding and role-specific training to ensure consistent knowledge and capability across the retail network.

Assess training effectiveness through evaluations, observations, assessments, and performance metrics; recommend and implement improvements to close performance gaps.

Partner with store management and regional teams to identify learning needs, prioritize training initiatives, and support rollout of new products, processes, and promotions.

Provide one-on-one coaching and mentoring to associates to improve sales techniques, customer service, product demonstration, and POS proficiency.

Manage training schedules, track attendance and completion rates, and maintain accurate training records and reports.

Support talent development initiatives by helping to identify high-potential employees and contributing to succession planning and career-pathing activities.

Ensure all training content and delivery comply with company standards, brand guidelines, and local regulatory requirements.

Participate in pilot programs and continuous improvement efforts to enhance learning delivery, instructional design, and learner engagement.

Bachelor s degree in Education, Human Resources, Business, or a related field preferred; equivalent experience considered.

Minimum 2 years of experience in retail training, learning and development, or a comparable customer-facing training role, preferably within a retail environment.

Experience developing training materials and delivering instructor-led and virtual training sessions.

Legal authorization to work in the hiring country.