Butler

Greet all arriving guests and offer a detailed orientation of their rooms and its facilities. Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items. Co-ordinate the servicing of guest room and assist Housekeeping in the cleaning and servicing of all rooms to required standard, check that rooms are serviced to standard. Maintain the guest s personal items, clothing and wardrobes in a clean, neat fashion throughout their stay. Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary. Unpack and pack guest s luggage as required by guests request. Ensure Butler s pantry in a clean orderly manner at all times. Maintain stock and charge in suite bars. Assist guest with room and local information; make bookings and reservations as required by guest. Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance.

• Minimum 5 years of experience as a butler or in a similar role within the luxury hospitality industry
• Proven supervisory experience in managing a team of service professionals
• Excellent interpersonal and communication skills, with the ability to interact effectively with guests, team members, and other departments
• Strong leadership abilities and a talent for mentoring and developing staff
• Proficiency in household management software and MS Office suite
• Exceptional attention to detail and problem-solving skills
• Superior time management and multitasking abilities
• In-depth knowledge of etiquette, protocol, and luxury service standards
• Familiarity with Middle Eastern customs and etiquette is highly advantageous
• High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred
• Professional butler certification is a plus
• Fluency in English required; proficiency in Arabic is highly desirable
• Flexibility to work varying shifts, including weekends and holidays
• Ability to maintain confidentiality and exercise discretion at all times