Front Desk Agent

Presents himself well dressed, well-groomed with perfect personal hygiene and with a smile.

Checks the Pass On, the daily Calling at the beginning of the duty

Addresses the guests by name.

Greeting and welcoming every guest.

Checks all reservations and arrivals of the day.

Prepares the key booklets and registration forms for the arrival of the guest.

Coordinates with Housekeeping and Butler regarding the blocking of rooms according to the preferences of the guest.

Ensures that butlers are aware of arrival time to meet for in room check in.

Attends to all check ins / and check outs at the reception in a professional manner following the LQA/Forbes Audit.

Is responsible for the enforcement of formalities and establishes proper identity of each guest

Ensures entering of all guest data in the Ministry of Interior computer on arrival and departure.

Applies corporate rate to guests who are entitled to such facility.

Ensures proper updates of guest history.

Applies hotel policy regarding walk-in guests and late charges.

Ascertains reconfirmation of the departure dates.

Passes the guest feedback to the Assistant Front Office Manager or FOM.

Listens to guest wishes and acts promptly.

Responsible for clarifying the method of payment upon check-in.

Takes reservations whenever the Reservation department is busy or not available.

Hands-over his shift properly.

Is fully responsible for the cashier float entrusted to him and ensures that correct balance of amount in cashier is always maintained.

Ensures correct back up for all cashier postings and is responsible for conducting a proper cashier balancing at the end of his shift.

Carries out duties that may from time to time be assigned to him by the Front Office Manager or the FDM and AFOM.

Cooperates with all Rooms Department sections to guarantee a memorable and flawless stay of a guest.

Responsible to finish the shift checklist on time.

Conducts all postings according to the set SOPs.