CUSTOMER SUPPORT SYSTEMS ENGINEER

Snag list technical clearance upon System Project delivery to the client, until project close

Classification of SAT Snag list into: missing items, Configuration Issues, Tickets and bugs

Laise with Project manager for the missing Hardware,

Minor configuration correction shall be done at site, and for major coordinate with Engineering team

Tickets and Bugs – Implement recommendations and solutions on site. Engage site services for system reinstallation, and incase of new bugs detection raise the tickets

Responsible for customer support in all DCS related issues towards external and internal customers

Business opportunities creation from installed base

Practical knowledge of DS AGILE, GPG, G500/100, D2x, C264, Legacy systems

Hands on experience of DCS systems configurations, database creation, testing & commissioning

Functional knowledge and experience in System architecture, networking and network components configuration like switches, firewalls, routers etc.

DCS System Troubleshooting experience.

Collect necessary information (logs, traces) for further investigation.

Creation of L3 cases and follow up with COE

Degree in Electrical, Electronics Engineering, or related discipline

5-10 years of relevant Substation Automation experience in IEC61850 Cyber Security and other standard protocols

Ability to discuss and communicate with all stakeholders internal/ external.

Ability to define problems, collect relevant data, establish facts and draw valid conclusions.

Strong Knowledge of GE / ALSTOM DCS System

Autonomously perform System database configuration

Autonomously perform DCS testing and commissioning and snag clearance

Ability to work on DCS System Architecture, System description, Hardware specification, Data list and HMI views

Comprehensive understanding of Substation operation and processes

Comprehensive knowledge of IEC61850, Modbus, DNP3.0, IEC101, IEC-103, and IEC-104 protocols

Ability to quickly understand and correct problems on site and drive correction actions/processes.

KSA Car Driving license – Expected travels withing Kingdom

Most of work will be on sites

Knowledge of Siemens, ABB, Copa-data systems will be added advantage.

Strong interpersonal and analytical skills to quickly understand and guide solutions to customer issues.

Knowledge of Arabic language (Preferred)

Strong written & verbal communication skills with both internal and external stakeholders (Preferred)

Candidate with proactive work style, self-motivated, creative, high energy

Strong problem-solving skills, with an emphasis on innovative and creative solutions that result in higher profitability