Student Experience Lead

The student journey is the backbone of everything the Noon team does and keeping it accurate, principled, and improving is a continuous job. This role exists to support and extend that work: contributing to the design principles that shape how journeys are built, maintaining the journey map across student segments, synthesising what students are telling us into clear problems, and helping coordinate the experiments and moments that make each step feel like a win.

What you'll do

• Contribute to journey design and principles

• Help define and document the design principles that guide how student journeys are built what makes a step clear, motivating, and completable.

• Maintain the end-to-end journey map across student segments: grade, level, course, track.

• Flag where the journey is unclear, too fast, too slow, or missing support.

• Coordinate with product, learning, and school operations to make sure the map reflects reality, not just intention.

• Support student motivation

• Work with the motivation system (rewards, coins, progression signals) as a lever for journey completion understanding how it's used, where it's working, and where students are dropping off despite it.

• Help identify moments in the journey where motivation is low and test whether adjusting the reward logic or design changes behaviour.

• Synthesise student feedback (VoC)

• Collect and organise student survey results, support inputs, school feedback, and qualitative interview notes on a recurring basis.

• Tag and group feedback into consistent themes so the team is looking at root causes, not a list of individual complaints.

• Prepare clear summaries that make it easy to decide what to act on next.

• Support journey experiments and signature moments

• Help coordinate pilots and tests on new journey ideas: who's involved, what the design is, how we'll know if it worked.

• Track outcomes and summarise learnings clearly enough that they stick.

• Support the design of key student-facing moments orientations, exam results, milestone celebrations.

• 2 years of experience in product, or a role where your job was to organise and synthesise information to support better decisions.

• Organised and reliable: when you say you'll track something, it gets tracked.

• Curious about the "why" behind behaviour not satisfied knowing that completion dropped; you want to understand where and for whom.

• Comfortable being a strong second. You make the people around you more effective.

• You'll thrive here if you

• Like making sense of things. You're the person who reads the survey comments, not just the averages.

• Follow through without being chased. You manage your own work and flag early when something's at risk.

• Are eager to learn how journey design works in practice and want to grow into owning more of it over time.