Soft Services Supervisor

▪ Supervise daily operations of soft services teams, including cleaning, catering, and security.

▪ Ensure service delivery meets established quality standards and client expectations.

▪ Conduct regular inspections and audits to monitor service quality and compliance.

▪ Provide training and support to team members to enhance service delivery skills.

▪ Coordinate with internal departments and external vendors to facilitate seamless service provision. ▪ Address any service-related issues promptly, implementing corrective actions as necessary.

▪ Maintain accurate records of service activities and performance metrics.

▪ Foster positive relationships with clients and stakeholders, ensuring effective communication.

▪ Assist in managing budgets and resources to optimize operational efficiency.

▪ Stay informed about industry trends and best practices in soft services management.

▪ Promote a culture of safety and compliance within the team.

▪ Facilitate effective communication among team members to enhance teamwork and collaboration. ▪ Participate in continuous improvement initiatives to enhance service quality.

▪ Bachelor’s degree in Business Administration, Facilities
Management, or a related field is required.

▪ 3-5 years of experience in soft services or facilities
management, with supervisory experience preferred.