Soft Services Manager

ROLE PURPOSE

Lead all soft services across Wa'ad Al Shamal and Jalamid — janitorial, landscaping, pest control, waste management, laundry, and housekeeping — ensuring service quality, safety, cost control, contractor performance, and end-user satisfaction across Maaden North.

KEY RESPONSIBILITIES

• Lead daily soft services operations across offices, accommodation, camps, and external areas.

• Manage contractors against contracts, SOW, SLAs, KPIs, HSE requirements, and Maaden expectations.

• Conduct site inspections, document gaps, and drive timely corrective actions.

• Ensure all service requests are managed and closed through CAFM, MyFM, or the approved FM system.

• Validate additional service requests: scope, manpower, materials, cost, and approvals.

• Coordinate with FM, HR, EHSS, Operations, Housing, Procurement, and Security for smooth delivery.

• Lead continuous improvement in hygiene, workplace appearance, and employee experience.

• Prepare weekly and monthly performance reports covering KPIs, risks, costs, and action plans.

• Bachelor degree in Facility Management, Business Administration, Engineering, or Hospitality.

• 10+ years in FM or soft services, including 5+ years in a supervisory or managerial role.

• Experience in industrial, mining, camps, or large multi-site operations is highly preferred.

• Strong knowledge of janitorial, landscaping, pest control, waste, laundry, and housekeeping standards.

• Solid grasp of contract management, SLA/KPI monitoring, cost control, and service governance.

• Familiarity with CAFM, CMMS, MyFM, or similar systems; strong HSE and permit-to-work awareness.

• Ability to work with Arabic- and English-speaking stakeholders; English proficiency (IELTS 5.0 or equivalent).