Collection & Claims Specialist

JOB PURPOSE This role exists to ensure operational excellence in the end-to-end cash collection and claims management cycle. Corresponding with customers to close open invoices, settle claims, resolve disputes, and reconcile balances. Coordinating with colleagues in logistics and sales for open actions and to highlight risks or manage bad debts.. You ll be part of a team that believes in doing work that matters for people and the planet. Because here, we don t just hire for jobs. We invite you to be part of something bigger. KEY RESPONSIBILITIES Accurate and timely claims analysis and settlement with customers Ensure compliant and reconciled customer accounts Managing open items and aged balances to tackle disputes or risks to collection Cross-functional interactions with sales and logistics teams Monthly meeting with the cash & claims team and leadership to update on open actions, opportunities, or risks

• Bachelor's Degree, preferably in business/accounting/finance or supply chain
• Minimum 3 years of work experience, ideally in accounts receivables, collections, or claims management
• SOCPA membership
• Experience of working with key information systems (Excel, SAP)
• Excellent communication skills - Impactful and flexible communication
• Experience in working across cross-functional teams and with external stakeholders
• Multitasking and ability to work with different ad hoc issues.
• Strong business acumen, passion for high performance (this section will be added as a default on all adverts on Radancy)