IT Support/ Helpdesk

Respond to user requests through phone, email, and ticketing systems.

Log, track, and manage incidents and service requests using IT service management tools.

Troubleshoot common IT issues related to passwords, email, printers, operating systems, and network connectivity.

Install, configure, and maintain Windows operating systems, business applications, and antivirus solutions.

Provide remote support to users and escalate complex technical issues when necessary.

Maintain IT asset records and technical documentation.

Ensure compliance with service level agreements (SLAs) and contribute to a positive user experience.

Support end users across multiple branches and locations.

Basic understanding of networking concepts such as IP, DNS, and DHCP.

Familiarity with Windows operating systems and Microsoft 365 applications.

Strong communication skills in both Arabic and English.

Customer-oriented mindset with strong problem-solving abilities.

Ability to prioritize tasks and work effectively in a team environment.

Basic cybersecurity awareness is considered an advantage.