IT Specialist

IT Support

• Creation of informative support tickets and their follow-up via a ticket system
• Proficiency in IT helpdesk software, Windows User Management / Windows PCs Client support / Office 365
• General 2nd level support for internal end customers (client environment) IT product evaluation and IT selection
• Providing IT assistance to office staff, site staff, visitors, and others
• Communication with employees and, in the future, also with customers

IT Client Administration

• Administration and further development of the supported business client applications, e.g. Microsoft 365 and Intune, etc.
• Technical analysis, evaluation and optimization of IT architectures and IT core processes
• Updating computer software as well as upgrading hardware and systems as per Fichtner IT plan.
• Support in the documentation of solution procedures
• Software management and software installation as well as handover of software projects to the specialist department
• Ensure that Printers and network is functioning.

IT Security

• Implement Fichtner IT policy, standards, and system security requirements as specified by Fichtner Germany
• Monitoring hardware, software, and system performance metrics.
• Training end-users on hardware functionality, Applications, and software programs.
• Resolving logged errors in a timely manner and documenting processes and performing diagnostic tests.
• Ensure internet and WIFI are secure in the office and site and that the appropriate speed is available.
• Maintaining databases and ensuring system security.

IT Environment Administration

• Support in purchasing of hardware (computer, printer, phones, and others) and installing windows applications related to users’ work requirements

• Monitoring, Installation & Configuration of Fingerprint System Software (Biometrics).

• Monitoring, Installation NVR, and Access to CCTV cameras.

• Provide semi-annual reports on technological advancements and trends in IT support.

• Bachelor's degree in computer science or related field.

• 1 year of experience in computer networks and systems maintenance.

• Knowledge of Networking fundamentals and Cyber Security.

• Cloud Computing and Enterprise Resource Planning (Client Support only).

• Experience with Office 365 applications.

• Excellent written and verbal communication skills.

• Ready to go to the respective locations in KSA and cyclical visits to headquarters in Stuttgart. Knowledge of Microsoft Azure (Active Directory).