Country Operations Manager - KSA

The role is accountable for the overall operational leadership, performance, and expansion execution of Omorfia Group’s multi-brand portfolio across Saudi Arabia.

This role holds full country-level responsibility for business delivery, operational excellence, people leadership, and administrative governance, while ensuring that brand-specific standards, service SOPs, and identity-led practices remain owned and governed by the respective Brand Heads.

The role serves as the primary operational integrator between Group Leadership, Brand Leadership, and KSA execution teams.

Experience Required & Competencies

• 5–7+ years in multi-site operations leadership, ideally across retail, hospitality, beauty, wellness, or service-intensive industries.
• Proven track record managing multi-brand or multi-concept portfolios.
• Experience in Saudi market operations and regulatory landscape is a must.
• Strong commercial and operational acumen.
• Proven ownership of P&L and commercial performance delivery.

Key Responsibilities

• Lead the overall operational performance of Omorfia Group’s multi-brand portfolio across KSA.

• Own country-level P&L delivery, revenue growth, and profitability targets.

• Oversee day-to-day operations across all locations, ensuring service excellence and operational consistency.

• Lead expansion readiness, including pre-opening staff training coordination, and operational setup, and ensure smooth launch and stabilization of new locations.

• Drive workforce productivity, scheduling efficiency, and staff cost optimisation.

• Oversee administrative governance, facility standards, and compliance with labour and municipality regulations.

• Monitor and control operational costs, including payroll, consumables, and procurement.

• Act as the operational integrator between Group Leadership, Brand Heads, and KSA execution teams.

• Ensure brand standards, SOPs, and service protocols are executed in line with Brand governance frameworks.

• Multi-site operations leadership

• Strong commercial and financial acumen

• Workforce productivity and manpower planning

• Operational excellence and SOP governance

• Stakeholder management across matrix structures

• Knowledge of KSA labour and regulatory compliance

• Decision-making and problem-solving capability

• Leadership, communication, and influencing skills