Retail Sales Consultant

• Deliver excellent customer service.

• Follow the sales process to maximize sales.

• Understand features and benefits of all Travelex product lines.

• Use every opportunity to upsell and cross-sell.

• Recognize the warning signs of questionable transactions and mitigate possible effects of the sale.

• Adhere to promotional marketing offers.

• Manage till stocks.

• Achieve individual KPI’s/target.

• Fully investigate over and shorts (differences) and report.

• Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements.

• Ensure compliance to legal and corporate requirements.

• Maintain high standards of housekeeping and presentation of stores.

• Contribute to the success of the team.

• Complete training within required timelines.

• Retail, cash handling and/or banking experience.

• Good customer service skills.

• Good numerical ability.

• Good knowledge of product, services, and procedures.

• Demonstrated experience working with computer systems.

• Ability to work independently as well as in a team environment.

• Ability to handle routine activities with attention to accuracy and detail.

• Flexibility to work different shifts and locations as required.

• English language skills.

General experience and personal qualities

Leadership

• Self-aware with a high degree of personal and professional integrity.

Commercial Acumen

• Protect the business by ensuring compliance to procedures, managing risks, and escalating as needed to protect the reputational integrity of Travelex.

Strong Relationships

• The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders.
• Proactive sharing of best practice to peers and teams for continuous improvement of performance in their area of expertise.