Customers Complaints Admin - Fare Collection System

Overview

Enhance customer experience through effective complaints management and service improvement.

Your role

• Manage complaint systems and workflows.
• Track and analyze customer feedback trends.
• Coordinate with contractors for timely resolution.
• Prepare customer service performance reports.

Rewards & benefits

This includes:

• Tax-free salary.
• Life insurance coverage.
• Medical insurance.
• Annual leave balance.
• Company gratuity scheme.
• Discretionary bonus program.
• Annual flight contribution.
• Transportation & housing allowances.
• Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.

About you

• Degree/diploma in Business or Administration.
• 5+ years experience in customer service.
• Strong communication and reporting skills.