شُغل

Job Seeker App – Privacy Policy

tanfidh alkhadamat almadarah Company Ltd. | Kingdom of Saudi Arabia

Last Updated: April 15, 2026

tanfidh alkhadamat almadarah Company Ltd. ("Shougl", "us", "we", or "our") operates the Shougl Job Seeker App (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of your personal data when you use our Service across all supported platforms, including Google Play, Apple App Store, and Huawei AppGallery. This policy is designed to comply with the Saudi Personal Data Protection Law (PDPL) and the policies of the above app stores. By using the Service, you agree to the collection and use of information in accordance with this policy.

Definitions

  • Service: The Shougl Job Seeker App and all associated digital platforms.
  • Personal Data: Data about a living individual who can be identified from those data or from those data together with other information in our possession.
  • Sensitive Data: Includes Iqama number, passport number, and any health or biometric data.
  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
  • Cookies: Small files stored on your device used to track activity and improve the Service experience.
  • PDPL: The Saudi Personal Data Protection Law issued under Royal Decree No. M/19 of 1443H and its implementing regulations.

1. Information We Collect

1.1 Information You Provide Directly

This may include:

  • Full name, nationality, and date of birth.
  • Phone number and email address.
  • Work experience, skills, and qualifications.
  • Profile photo and video CV.
  • Languages, certifications, and preferred work city.
  • Iqama number (for verifying legal eligibility to work only).
  • Passport number (for identity verification where required).

1.2 Sensitive Data — Iqama Number

We collect your Iqama number solely to verify your legal eligibility to work. We commit to the following safeguards:

  • We do not display your Iqama number publicly or share it with employers under any circumstances.
  • It is encrypted in transit and at rest using TLS standards.
  • Access is restricted to authorized personnel only.
  • It is collected with your explicit consent and you may request its deletion or correction at any time.

1.3 Passport Number

Your passport number is collected for identity verification purposes only where required. The same protection safeguards applied to the Iqama number apply equally to passport data.

1.4 Information Collected Automatically

This includes:

  • Device type, operating system, and device ID.
  • IP address and usage data.
  • Crash reports.
  • Approximate location (with your explicit permission only).

1.5 Information from Third Parties

This may include:

  • Sign-in data via Google or Apple.
  • Analytics data (PostHog, Firebase, Google Analytics).
  • SDK data from Apple and Huawei.

2. How We Use Your Information

We use your data for the following purposes:

  • Creating and managing your account.
  • Verifying your legal eligibility to work.
  • Matching you with suitable job opportunities based on your experience and skills.
  • Submitting job applications on your behalf to employers.
  • Sending notifications about your account and job opportunities.
  • Improving and developing the App.
  • Conducting statistical analysis to develop the Service.
  • Complying with applicable legal and regulatory requirements.
  • Preventing fraud and maintaining platform security.
  • Providing customer support and responding to your enquiries.
  • Marketing and sending offers (with your explicit consent only).

3. Legal Basis for Processing

We rely on the following legal bases for processing your data under PDPL:

  • Your explicit consent: for sensitive data and marketing communications.
  • Contract performance: for operating your account and providing the Service.
  • Legal obligation: for compliance with applicable regulations.
  • Legitimate interests: for improving the Service and preventing fraud.

4. Data Sharing

4.1 With Employers

We share the following data with employers when they access your profile:

  • Full name.
  • Work experience, skills, and qualifications.
  • Contact details (phone number and email address).
  • Profile photo and video CV (if you have added them).

We will never share, under any circumstances:

  • Iqama number.
  • Passport number.
  • Any other sensitive data.

4.2 With Service Providers

We may share your data with accredited service providers to operate the platform, including:

  • Cloud hosting providers.
  • Analytics service providers (Firebase, PostHog, Google Analytics, Crashlytics).
  • Notification service providers (APNs for Apple, FCM for Google).

These providers are obligated not to use your data for any purpose other than the tasks assigned to them.

4.3 With Legal Authorities

We may disclose your data in response to a valid legal request from a government or judicial authority.

4.4 Business Transfer

In the event of a merger, acquisition, or asset sale, your data may be transferred. We will notify you before your data is transferred and becomes subject to a different Privacy Policy.

5. Data Retention

We retain your data for as long as your account is active or as required to provide the Service. Upon account deletion:

  • Profile data and CV will be deleted within 30 business days.
  • Certain data may be retained for up to 5 years to fulfil legal obligations.
  • Activity records necessary for legal compliance will be retained in accordance with applicable regulations.

6. Your Rights Under PDPL

You have the right to:

  • Access: request to view the personal data we hold about you.
  • Correction: request correction of any inaccurate data.
  • Deletion: request deletion of your data in accordance with the conditions set out in the law.
  • Data portability: obtain a copy of your data in a machine-readable format.
  • Objection: object to the processing of your data in certain circumstances.
  • Withdraw consent: withdraw consent to non-mandatory processing at any time.
  • File a complaint: contact us at support@shougl.com or submit a complaint to the competent authority.

7. Account Deletion & Consent Withdrawal

Account Deletion: You have the right to delete your account at any time via:

Upon deletion, your personal data will be removed within 30 business days, subject to any data we are legally required to retain.

Consent Withdrawal: You may withdraw consent to non-mandatory data processing (such as marketing) at any time via App settings. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

8. In-App Messaging

The following rules apply to messages exchanged with employers through the App:

  • Messages must be professional and appropriate.
  • Abuse, threats, or inappropriate content are strictly prohibited.
  • The Company reserves the right to review messages to ensure platform safety in accordance with this Privacy Policy.
  • Accounts may be suspended where misuse is detected.

9. Security of Data

We apply appropriate technical and organizational measures to protect your data, including:

  • TLS encryption for all data in transit.
  • Encryption of sensitive data (Iqama number, passport number) at rest.
  • Secure cloud infrastructure and role-based access controls.
  • Periodic security audits.

However, no method of transmission over the Internet or method of electronic storage is 100% secure.

10. Transfer of Data

Your data may be transferred to servers outside the Kingdom of Saudi Arabia and processed there. In such cases, we ensure that adequate protective safeguards are in place in compliance with PDPL requirements. Your consent to this Privacy Policy constitutes your consent to such transfer.

11. Disclosure of Data

Legal Requirements

The Company may disclose your Personal Data in good faith where such action is necessary to:

  • Comply with a legal obligation.
  • Protect and defend the rights or property of the Company.
  • Investigate or prevent possible wrongdoing in connection with the Service.
  • Protect the personal safety of users of the Service or the public.
  • Protect against legal liability.

12. Service Providers & SDKs

Analytics

Notifications

  • APNs (Apple Push Notification Service): For delivering notifications on iOS devices.
  • FCM (Firebase Cloud Messaging): For delivering notifications on Android and Huawei devices.

Third-Party Sign-In

13. Apple Disclosures (iOS)

In compliance with Apple App Store requirements:

  • Sign in with Apple: Allows you to sign in without sharing your real email address if you choose.
  • App Privacy Label: The privacy label in the App Store reflects the data collected in accordance with this Policy.
  • ATT Permission: The App requests App Tracking Transparency (ATT) permission in accordance with Apple's framework before any advertising tracking. You may decline without any impact on core functionality.
  • SDK Privacy: All SDKs used comply with the privacy policies of Apple and Google.

14. Children's Privacy

The Service is intended exclusively for users aged 18 and above. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a person under the age of 18, we will take immediate steps to delete that data.

15. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

16. App Permissions & Tracking Transparency

The App may request the following permissions:

  • Notifications: to send job alerts and account updates.
  • Camera & Photos: for uploading a profile photo or video CV (optional).
  • Location: to improve job matching based on your location (optional).

The App does not track users across third-party apps or websites for targeted advertising purposes without your explicit consent. On iOS devices, the App complies with Apple's ATT framework. All permissions can be managed and revoked at any time via your device settings.

17. How to Access This Policy

This Privacy Policy is permanently accessible through:

This Policy is consistent with the requirements of the Data Safety section on Google Play, the App Privacy Details section on the Apple App Store, and Huawei AppGallery policies.

18. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and sending an in-app notice or email prior to the changes taking effect. You are advised to review this Privacy Policy periodically. Changes are effective when they are posted on this page.

19. Contact Us