Receptionist

We are looking for a highly skilled and professional receptionist with extensive experience in the hospitality sector to provide exceptional front desk service at our hotel. Your primary role will be to create a memorable first impression for our guests from the moment they arrive until their departure, ensuring a seamless stay experience.

*Check-in / Check-out Service: Warmly welcoming guests, efficiently completing their check-in procedures and room assignments, and ensuring smooth check-out processes.

*Reservation Management: Handling new reservations (via phone, email, or online systems), confirming or modifying them based on guest preferences.

*Handling Payments and Invoices: Issuing invoices for accommodation and additional services, collecting payments either in cash or via credit cards, and closing the daily cash register (Night Audit / Shift Handover).

*Customer Service and Inquiry Response: Addressing guest requests during their stay, providing comprehensive information about hotel services and amenities.

*Handling Complaints: Actively listening to guest complaints or feedback and addressing them promptly and effectively to ensure their complete satisfaction (in coordination with other departments such as housekeeping or maintenance).

*Internal Coordination: Acting as a liaison between guests and various hotel departments (Housekeeping, Maintenance, Food and Beverage).