Counter Staff (Ticketing & Reservation)

Expertly handle customer inquiries regarding flight schedules, fares, and travel packages, providing accurate and up-to-date information.

Efficiently process ticket reservations, modifications, and cancellations, ensuring adherence to airline policies and procedures.

Skillfully manage payment transactions, including cash, credit card, and other payment methods, with precision and attention to detail.

Proactively assist customers with baggage handling, seat selection, and special requests, enhancing their overall travel experience.

Possesses a high school diploma or equivalent, demonstrating a foundation of general knowledge and skills.

Holds a relevant vocational certificate or diploma in Travel and Tourism or a related field, showcasing specialized training.

Has proficiency in a Computer Reservation System (CRS) like Amadeus, Sabre, or Galileo, indicating technical competence.

Brings prior experience in the airline or travel industry, ideally with at least 1-2 years of relevant work experience.