Coordinator - Reception and Retail

Job Responsibilities

Reception Duties

• Welcome guests, visitors, and members in a professional and courteous manner, ensuring a positive first impression.
• Coordinate front desk activities including guest registration, appointments, bookings, and inquiries.
• Manage incoming calls, emails, and correspondence, ensuring timely responses and appropriate follow-up.
• Provide accurate information regarding facility services, programs, events, and amenities.
• Coordinate guest requests and liaise with internal departments to ensure prompt resolution.
• Maintain the appearance, cleanliness, and organization of reception and public areas.
• Support concierge and administrative activities as required.

Retail Operations Duties

• Support the daily operation of the retail outlet and ensure an exceptional customer experience.
• Assist guests and customers with retail purchases and product inquiries.
• Coordinate retail inventory management, stock replenishment, and merchandise displays.
• Monitor product availability and coordinate reordering requirements with relevant stakeholders.
• Process sales transactions accurately using POS systems and maintain transaction records.
• Support promotional activities, seasonal campaigns, and merchandising initiatives.
• Ensure retail areas are maintained according to company presentation standards.

Administrative and Coordination Duties

• Maintain accurate records of guest interactions, bookings, retail sales, and inventory reports.
• Prepare periodic operational and sales reports as required.
• Support the coordination of events, activities, and special programs.
• Assist in tracking budgets, purchase requests, and supplier requirements where applicable.
• Ensure compliance with company policies, procedures, and service standards.
• Coordinate with internal departments to support smooth operational delivery.

Customer Service & Guest Experience

• Deliver a consistently high level of customer service.
• Handle guest concerns and complaints professionally and escalate issues when required.
• Promote products, services, memberships, and activities to maximize guest engagement and revenue opportunities.
• Build positive relationships with guests and stakeholders to enhance customer satisfaction.

Diploma or Bachelor's Degree in Hospitality Management, Business Administration, Tourism, or a related field. 0-1 years of experience in hospitality, reception, guest services, retail operations, or a similar environment. Previous retail or sales experience is preferred. Knowledge of reception operations, customer service principles, and retail practices. Skills : Strong interpersonal and communication skills. Proficiency in Microsoft Office applications. Ability to work in a fast-paced customer-facing environment. Strong organizational and coordination skills. Professional appearance and customer-focused approach.