HORECA Regional Manager - Catering & Institutions

Job Summary

HORECA Regional Manager - Catering & Institutions is responsible for conducting the field sales operations. He / She applies sales knowledge and techniques to achieve his/her sales targets and collection targets. He / She manages customer relationships through outstanding customer service and timely issue resolution for the responsible region.

Job Responsibilities

Sales Operations

• Follow the daily route plan with the sales team to make customer visits

• Discuss the sales order requirements with sales team and Assisting for Release orders and following up on stock in warehouses

• Provide inputs on competitors’ promotions, pricing, and sales trends to Horeca

Channel Manager.

• Implement the sales promotions effectively as per directions

• Follow up on orders with the Sales Coordinator and clarify if there are any queries

• Prepare and share the daily status report to Channel Manager.

• Handle customers professionally and address their queries efficiently

• Coordinate with logistics team to ensure timely delivery of customer orders

• Handle customers’ complaints regarding return goods by gathering required

information and submitting it to the logistics team for necessary action

Collections

• Follow up with Sales team for achieving the collections targets

• Raise concerns to the Channel Manager in case of overdue or collection issues

• Prepare and share the collection status report

• Following up on cash and checks to cashier along with supporting to ensure accurate

accounting of collections