Soft Services and Logistics Coordinator

Your role

• Support day-to-day operations of soft services including cleaning, pest control, waste management, and logistics
• Ensure services are delivered efficiently, safely, and in accordance with service delivery plans and standards
• Supervise subcontractors and monitor performance against SLAs, KPIs, and HSE requirements
• Manage community furniture, assets, and Client Furnished Equipment (CFE), ensuring proper tracking and maintenance
• Plan and maintain janitorial schedules for all indoor and outdoor areas based on usage and service needs
• Coordinate cleaning activities to ensure effective resource deployment and uninterrupted service delivery
• Conduct inspections and audits to ensure cleanliness, quality standards, and compliance with procedures
• Identify service gaps and implement corrective and preventive actions
• Monitor workforce attendance, productivity, and task completion
• Ensure proper usage and safe storage of cleaning materials, equipment, and chemicals
• Coordinate deep cleaning and special janitorial tasks as required
• Oversee waste management operations, including collection tracking and reporting
• Maintain waste management records and support sustainability initiatives such as composting and mulching
• Ensure proper waste segregation and compliance with environmental standards
• Manage nursery facilities and logistics related to plants and materials
• Handle and track service requests through the Help Desk system, ensuring timely resolution
• Investigate client complaints and implement corrective actions
• Coordinate with internal teams and subcontractors to resolve operational issues
• Prepare weekly and monthly operational performance reports
• Identify opportunities for process improvements and enhanced service delivery
• Ensure full compliance with health, safety, and environmental regulations
• Maintain a safe and professional working environment for all stakeholders

Experience

• Mandatory experience in Facilities Management (FM)
• Proven experience in waste management operations
• Practical knowledge of soft services and logistics operations