Return Team Leader

Responsibilities:

• Lead and supervise the returns team handling damaged and expired products.

• Train staff on handling, documentation, and process compliance.

• Develop and implement strategies to streamline return operations.

• Identify and execute process improvements to reduce losses and maximize recovery.

• Coordinate with inbound, logistics, and stock control teams.

• Ensure smooth product return flow.

• Support communication and issue resolution between departments.

• Conduct regular audits to identify damage and expiry trends.

• Analyze return data for root causes and cost-saving opportunities.

• Negotiate return terms with suppliers and maintain strong relationships.

• Ensure compliance with company policies and regulatory standards.

• Diploma in Business Administration, Supply Chain, Logistics, or related field (required).

• Bachelor s degree in a related field (preferred).

• Minimum 2 years of experience in a similar role (preferably retail/warehouse).

• Strong leadership and team management skills.

• Excellent communication and negotiation abilities.

• Detail-oriented with strong analytical skills.

• Ability to work under pressure and meet tight deadlines.

• Proficiency in Microsoft Office and inventory management systems.