Customer Support / Technical Support (Data Production)

• First-line support for data products: As the primary contact person for customers regarding data products on-site, responsible for responding to and resolving technical issues that customers encounter when using products such as CDP, GMP, Finder+AB, DataWind, etc.
• Problem diagnosis and troubleshooting: Thoroughly investigate data-related issues, including inaccurate data collection, abnormal data processing procedures, doubts about report indicators, logical errors in tag selection, problems with AB experiment configuration, etc.
• Implementation and application guidance: Assist and guide customers in configuring and integrating data products, such as designing tracking schemes, data access, building tag systems, creating marketing activities, and setting up analysis dashboards, etc.
• Cross-team collaboration: Clearly document and communicate customer issues, collaborate efficiently with backend R&D teams and data development teams to identify and resolve the root causes of complex data problems.
• Customer empowerment and value delivery: Through daily communication and case sharing, help customers better understand and use data products, extract data value, and enhance their data application level.

Experience Requirements: Possess at least 2 years of experience in technical support, implementation, or data analysis related to data products (such as CDP, BI, user behavior analysis, A/B testing platforms, marketing automation tools, etc.).

Technical Skills:

Proficient in SQL, capable of writing complex queries for data analysis and troubleshooting.

Familiar with the basic concepts of data warehouses and data ETL, and understand at least one big data processing technology (such as Hive, Spark, ClickHouse, etc.).

Have in-depth understanding of at least one area such as user behavior analysis, customer data management, A/B experiments, and automated marketing.

Have knowledge or experience using DataFinder, DataWind, CDP, GMP, DataTester (A/B) or similar competitors (such as Sensation, GrowingIO, Tableau, Adobe Analytics, Salesforce Marketing Cloud, etc.) preferentially.

Excellent communication skills, able to have effective conversations with customers' technical and business personnel, and clearly explain data logic and technical solutions.

Analytical Skills: Strong logical analysis and problem-solving skills, capable of identifying the essence of data problems from complex phenomena.

Fluent in Arabic and English skills

Provide work visa