Digital Marketing and Communications Assistant (Outsourced)

JOB PURPOSE

To oversee the management, maintenance, security, and continuous improvement of corporate websites, digital platforms and social media channels. The role ensures the reliability, efficiency, and effectiveness of digital services while driving digital transformation, automation, and technological enhancements. It also involves managing technical vendors, digital projects, system subscriptions, and performance reporting to ensure operational continuity and compliance with organizational standards. Additionally, the role provides administrative and technical support for events, stakeholder coordination, CRM management, digital documentation and multimedia libraries to support the effective delivery of organizational objectives.

KEY ACCOUNTABILITIES

Website & Digital Platform Management

Management, maintenance, performance, and continuous improvement of corporate websites and digital platforms.

Oversee website enhancements, CMS operations and updates, SEO, technical upgrades, and integrations.

Ensure websites and Apps meet security, accessibility, usability, and performance standards.

Manage website development and maintenance activities through internal teams or external vendors.

Domain, Hosting, Servers & Infrastructure Oversight

Oversee domain registrations, renewals, DNS configurations, SSL certificates, and hosting services.

Coordinate servers' administration, website deployments, backups, disaster recovery, and infrastructure improvements.

Monitor digital platform availability, performance, and security.

Maintain compliance with organizational standards.

Social Media & Digital Channels Management

Oversee the technical administration and security of corporate social media accounts.

Manage user access, platform configurations, integrations, and account governance.

Coordinate publishing processes with the concerned teams.

Monitor digital channel performance and reporting