Director of Residences

As Director of Residences at Raffles Diriyah, you will lead the homeowner experience, from pre-move-in preparations to ensuring exceptional residential living. This pivotal role demands a proactive, empathetic approach to ensure our homeowners consistently experience the hallmark Raffles hospitality. You will thoughtfully curate bespoke services, cultivate genuine relationships, and consistently "make special happen" for our residents. This role champions the brand's unwavering commitment to transforming moments into cherished memories, all while upholding the most exacting standards of luxury residential operations.

Key Responsibilities:

• Homeowner Journey Leadership

• Service Excellence & Standards

• Relationship Management

• Operational Oversight

• Cross-Functional Collaboration

• Financial Management

• Team Leadership & Development

• Homeowners Association (HOA) & Governance

• Health, Safety & Security

• Continuous Improvement & Innovation

• Community & Destination Engagement

• Event & Lifestyle Curation

• Hotel & Brand Integration

• Bachelor's degree in hospitality management, Business Administration, Real Estate Management, or a related field. Equivalent extensive professional experience will be considered.

• Minimum of 7-10 years of progressive senior management experience within ultra-luxury residential properties, high-end hospitality operations (5-star hotels/resorts), or private club management.

• Demonstrated, impeccable track record in delivering and managing ultra-luxury customer service, sophisticated client relations, and relationship building with high-net-worth individuals.

• Strong financial literacy with proven experience in budget development, management, forecasting, and P&L responsibility within a luxury operational context.

• Exceptional verbal and written communication skills, with the ability to engage, influence, and build rapport with diverse stakeholders, including homeowners, staff, and executive leadership.

• Demonstrated leadership experience in successfully managing, motivating, and developing cross-functional teams of 15+ colleagues in a dynamic, service-oriented environment.

• Advanced proficiency in property management systems (e.g., Opera, Lightspeed), CRM software, and the full Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Direct experience with luxury residential properties, serviced apartments, or high-end private club management.

• In-depth knowledge of the local luxury real estate market, competitive landscape, and leading luxury service providers in Middle East.

• Project management certification (e.g., PMP) or demonstrated experience in leading and delivering complex projects with multiple stakeholders.

• Comprehensive understanding of Homeowners Association (HOA) governance, condominium association management, and relevant legal frameworks.

• Proficiency in English and Arabic to cater to the region's diverse community.

• Previous experience with Raffles, Accor, or other globally recognized luxury hospitality brands.

• A demonstrable and genuine passion for creating, curating, and delivering exceptional lifestyle experiences that exceed resident expectations.