Senior Specialist - Experience Center
The Red Sea Development Company
RiyadhFull-time
3–8 years of experience
3 weeks ago
The Red Sea Development Company
3–8 years of experience
Be the change. Join the world s most visionary developer. Red Sea Global (RSG) is showing that there is a better way to positively shape the places we live, work and travel. We are purpose-driven and committed to people and planet. Our transformative programs are a driving force to achieving Vision 2030, as well as leading the world towards regenerative tourism. Join RSG and be part of the positive change for Saudi Arabia and the world.
Job Purpose:
Support the administration, optimization, and continuous improvement of Red Sea Global's Salesforce ecosystem (Sales Cloud, Service Cloud, Marketing Cloud, and Data Cloud) for the Residential Development division. The Senior Specialist is responsible for maintaining CRM configurations, supporting automation, ensuring data integrity, producing reports and dashboards, and partnering with business stakeholders to enhance CRM performance and user adoption. The role acts as a subject matter expert, reporting to the CRM Manager to support the CRM strategy established by Sales Operations leadership.
Functional Responsibilities
Support the execution of the Residential CRM roadmap and contribute to ongoing Salesforce enhancements.
Configure and maintain Salesforce (Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud), including workflows, validation rules, dashboards, reports, and user permissions.
Maintain CRM governance processes, change requests, release documentation, and system configuration records.
Develop operational dashboards and reports to monitor sales performance, pipeline activity, case volumes and resolution times, campaign performance, and CRM adoption.
Deliver end-user training, user guides, and day-to-day CRM support.
Configure and support Service Cloud case management, including queues, assignment and escalation rules, Omni-Channel routing, entitlements/SLAs, and knowledge articles for the resident and owner service teams.
Support Marketing Cloud campaign execution, including journeys, email and landing-page templates, audience segmentation, consent/preference management, and lead and enquiry capture through to Sales Cloud handoff.
Monitor data quality and execute regular data cleansing, validation, and de-duplication activities.
Support CRM integrations and coordinate with IT and external vendors on system enhancements.
Gather business requirements from Sales and Marketing teams and recommend CRM process improvements.
Monitor CRM adoption and prepare regular reports on system usage, compliance, and data accuracy.
Stay current with Salesforce best practices and recommend improvements to increase system efficiency.
Support the evaluation and rollout of Salesforce AI capabilities, including Agentforce agents, Einstein features, and prompt templates, to automate routine sales and service tasks and improve response times.
Experience 3+ years of hands-on Salesforce administration and CRM support across Sales Cloud, Service Cloud, and Marketing Cloud .
Experience supporting enterprise Salesforce implementations.
Salesforce Administrator certification required; Advanced Administrator, Sales Cloud Consultant, Service Cloud Consultant, Marketing Cloud Email Specialist, or Agentforce Specialist preferred.
Demonstrated experience delivering end-to-end lead-to-customer-service processes, working alongside sales, marketing, and customer service stakeholders.
Experience in real estate, hospitality, or luxury customer environments preferred.
Technical Competencies:
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