Vehicle Dispatch & Coordination:
- Ensure vehicles are dispatched on time according to the daily guest transfer schedule.
- Assign drivers to vehicles based on availability and operational needs.
- Monitor dispatching activities in real-time and reroute drivers when necessary to handle urgent or high-priority transfers.
- Ensure timely departures and arrivals for all guest and staff transfers.
- Communicate with the Planning and Operations teams to align on last-minute requests or changes.
Driver Management:
- Oversee driver check-in/check-out procedures at the base.
- Manage key handovers for vehicle dispatch and returns.
- Ensure drivers are briefed on their schedules, routes, and any special instructions before departure.
- Monitor drivers' status and location throughout their shifts to ensure on-time service delivery.
- Divert drivers as needed to accommodate unexpected changes or new requirements.
Real-Time Operations Monitoring:
- Track driver and vehicle movements via the Magenta system to ensure all transfers are running as planned.
- Identify and resolve any delays or disruptions quickly to maintain service standards**.**
- Keep records of on-road incidents, reporting issues to the Operations team for immediate action.
Quality Control & Grooming Checks:
- Conduct routine driver grooming checks using the SQOR application, ensuring drivers meet grooming, uniform, and service standards.
- Verify vehicle cleanliness and readiness before dispatch.
- Report and escalate grooming or vehicle presentation issues for corrective action.
Reporting & Documentation:
- Document daily dispatch records, driver assignments, and operational logs.
- Provide end-of-day reports on completed transfers, any delays, and issues encountered.
- Support the team in tracking key metrics like on-time performance and vehicle utilization.
Continuous Improvement:
- Collaborate with the Planning Team to suggest improvements for smoother dispatch operations.
- Contribute to refining workflows, enhancing efficiency, and improving guest service delivery.
- Support implementation of new systems or processes as directed by the management team.
Qualification and Experience
- A bachelor s degree or equivalent qualification.
- At least 5 years of industry experience and proven expertise in the transportation industry.
Skills
- Leadership & Team Management
- Operational Planning & Coordination
- Excellent analytical, problem-solving & decision-making
- Time-management skills
- Problem-Solving
- Customer Service Excellence
- Fleet Management
- Safety & Compliance
- Demonstrated proficiency with Microsoft Office programs with a minimum of intermediate skills in Word, Excel, and Outlook.
- Strong communication and interpersonal skills.
- Strong aptitude for making informed decisions under pressure and addressing challenges with effective solutions.
- Ability to empower team members by delegating responsibilities, providing autonomy, and supporting professional growth.
- Draws effectively on relevant technical and specialist skills to identify and concentrate on key issues and priorities.
- Ability to prioritize tasks and resources effectively to meet operational goals.
- Strong capability in managing teams and ensuring smooth administrative processes.
