Product Delivery Manager

Do you want to make an impact and help transform people's lives?

At Bayt.com, we are committed to empowering people to lead better lives by providing them with the tools and information to build their lifestyle of choice. We are passionate about our services and seek to deliver the best experience for our customers. Not only are we devoted to our work and customers but most meaningfully to each other's success.

Learn more about Bayt.com Careers, how we remain one of the Greatest Places To Work in the Middle East, and how you can become part of our story!

Job Summary

• Product Delivery Manager is  primarily responsible for implementing Talentera (Bayt.com's Applicant Tracking Solution) for new clients. They deliver solutions based on the agreed-upon scope of work by providing top-notch technical services.

• Product Delivery Managers is also expected to support any post-implementation issues and to address technical queries from clients.

• During the pre-sales stage, Product Delivery Managers participate in providing technical responses to the sales team by analyzing the RFP system requirements, answering technical questions and providing supporting documentation.

What You Will Do

• Act as a technical liaison between the company and the client

• Analyze tender/RFP requirements for the systems clients are looking to implement

• Answer any technical, functional and security questions posed by the client

• Build long-term relationships with existing clients and identify new opportunities

• Analyze customers' needs and suggest upgrades/additional features to meet their requirements

• Gather requirements, implement and deliver solutions with the best practices

• Take ownership of critical incidents, coordinate with internal/external stakeholders, and establish effective communication between different parties for post-incident reviews

• Work with field Relationship Managers on post-sale strategies and to decide future product upgrades

• Develop and conduct relevant and regular technical training for all Talentera's clients

• Maintain an active and regular dialogue with the team to ensure the team's objectives and the processes are being met

• Attend customer meetings regularly with the sales force and core team in order to outperform budget and improve processes

• Continually assess progress and adequacy on all processes and procedures and suggest alternatives that may serve the products and company vision better

• Set up, administrate and configure Talentera's solutions per client's inputs

Skills

• 3+ years proven experience working as a Technical Account Manager or in a similar role (Product Implementation Manager, Service Delivery Manager, IT Manager, etc.)

• Solid technical background with hands-on experience in SaaS

• Familiarity with software lifecycle and SDLC phases

• Ability to quickly understand customers' needs and suggest timely solutions

• Strong client-facing communication skills (written, oral, presentation)

• BS in Computer Science or relevant fields

• Fluent in English and Arabic