Operation Supervisor (Delivery)

Supervise daily driver operations and ensure compliance with company standards.

Monitor and analyze KPIs such as orders per shift, on-time delivery, and customer satisfaction.

Manage driver performance, implement improvement plans, and recognize top performers.

Plan and assign shifts while ensuring full route coverage and smooth handovers.

Coordinate with dispatch to optimize driver allocation and operational efficiency.

Provide coaching, support, and resolve operational issues and escalations.

Ensure compliance with safety, policies, and branding standards.

Prepare performance reports and collaborate with internal teams to improve service quality.

Minimum 3+ years of experience in delivery operations or a supervisory role.

Strong ability to monitor KPIs and drive operational efficiency.

Proven leadership, team management, and coordination skills.

Proficiency in delivery management systems and operational software.

Bachelor s degree in Business, Logistics, or related field preferred.

Valid driver s license