Helix Project Architect - Saudi Arabia

The BMC Helix Project Architect performs a lead role in assessing and analysing capabilities, business and technical requirements, and Customer business drivers. The Architect develops, as necessary, solution architecture and program definitions. In addition, the Architect determines Customer environmental and personnel suitability, readiness to proceed, and provides best practice recommendations. The Architect provides engagement stability by leveraging extensive technical and leadership experiences.

As a Subject Matter Expert, the Architect s guidance may cover implementation approaches, strategy, integration, deployment, and adoption of best practices to ensure Customer success. The Architect role serves as a senior coach, mentor, and technical leader for members of the project team and Consultants.

Key Accountabilities:

• Provides thought leadership and actionable guidance to during the sales process to setup a successful customer conversion and value realization roadmap

• Shares knowledge and experience with peers by contributing best practice templates and examples for the following delivery artifacts:

• Conversion Methodology Presentation

• Conversion Agendas

• Conversion Analysis templates

• Architectures Design Documents

• Test Plans

• Deployment Plan

The Architect's primary responsibilities for the role are:

• Responsible for leading and/or participating in small teams comprised of BMC, partner and customer resources at client sites to deliver required outcomes and produce additional business with BMC Helix clients
• Create and maintain conversion projects artifacts
• Establish conditions of satisfaction and success factors with the Customer early in the sales cycle and ensure those are reviewed and maintained periodically through the sales lifecycle
• Development and maintenance of relationships with Conversion code programmers via weekly status calls
• Manage transition from Sales to Delivery Team
• Comprehensive review and clarification of SOW prior to deal closures
• Technical lead rescuing at risk or endangered projects in conjunction with Sales, Support & R&D
• Includes plan for communication and collaboration among the Customer Team, Account Team, Pre-Sales, Services Sales, and the PMO
• Ensure all internal BMC Helix stakeholders are kept well informed on the engagement
• Improve the quality and efficiency of the solutions delivered to BMC Helix clients as a means to improve BMC Helix business margins
• Establish and lead conversion scoping meetings including preparation of materials and working with Customer, Sales team and other key stakeholders to review key conversion analysis information
• Precise project communications (to PMO and other internal stakeholders)
• Review of BMC Helix SOW scoping with the Customer
• Use your knowledge and skillset to create or improve processes and or code programs which assist with the deliverables associated with a competitive replacement sales opportunity or conversion project

Success Behaviours:

• An individual contributor that:

• Has the ability to work independently and provide quality output with minimal supervision/direction

• Understand how to apply technology to improve the operational effectiveness or efficiency of specific IT functions or applications

• Understand enterprise scale, integrated applications from a process/business perspective

• Understands and can articulate how the BMC Helix solutions align to the Customer's needs

• Receives positive Customer feedback from BMC Helix leadership, teams, peers, and sales groups

• Cultivates satisfied, repeat Customers

• Is seen by Customer's and peers as a trusted advisor, using best practices to make prescriptive recommendations that support the achievement of business goals

• Written and verbal communication skills at all levels of project team engagement and with the Customer C-level executives - advanced level

• Presentation skills to enable facilitation of workshops and meetings - advanced level

• Communicates and orchestrates actions effectively for project success (e.g. proactively mitigates risks before issues impact the project)

• Leadership and mentoring / coaching skills - advanced level

• Organization and planning skills - advanced level

• Time Management - advanced level

• Escalates appropriately for issues impacting sales opportunities, project delivery or Customer satisfaction, following process and policy

• Builds and maintains strong relationships with internal and external key stakeholders

• Continuously improves own skills and proactively seeks new learning and engagement opportunities

• Identifies new or emergent business opportunities with Customers and works with Account team for follow up

• Contributes to BMC knowledge through participation in internal initiatives

• Executes projects in compliance with the processes and standards of BMC Helix

• Excellence delivery methodology

• Fulfils all Ethics and Compliance training/testing requirements to protect BMC Helix interests and assets at all times

Qualifications /Experience/Certifications:

• Bachelor's degree or equivalent

• Fluent in Arabic and English

• 10(+) years of technical IT experience that includes:

• 7(+) years BMC Remedy / Helix ITSM product line experience

• 5(+) years deploying enterprise management software solutions

• ITIL v3 Foundation

• Must be familiar with other IT management technologies and have a working knowledge of ITOM

• Non-BMC Helix skills in technical areas which support the deployment and integration of BMC based solutions, including (intermediate to advanced level):

• Advanced OS

• DB

• Storage

• Virtual

• Additional experiences include:

• Engagement leader

• 3(+) projects as technical lead

• 3(+) production solutions implemented

• 3(+) deployment(s) across Dev, UAT & Prod for full project life-cycle

• Multiple 6(+) month engagements or experience in a project for the entire project lifecycle

• Technical lead rescuing at risk or endangered projects in conjunction with Sales, Support, R&D