Front Office Supervisor

The Front Office Supervisor is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Butler, Housekeeping and Engineering.

Review and update Logbook

Check equipment

Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times

Oversee the day-to-day operations and report to Superior.

Attend and monitor team trainings

Fire Procedure & First Aid Procedures

Handle guest complaints and report to manager

Implement and coordinate the Front Office OSM

Perform as per Standards and in line with the Company s Values and Competencies.

Show fullest cooperation and respect within the team and other departments

Should be aware of the daily activities and has product knowledge the hotel facilities

Ensure panic report is printed during the shift at least twice.

Operations:

Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests and coordinate with departments.

Register and process check in for all arrivals.

Update and check guest information into the computer after a complete check in.

Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests departure.

Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.

Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.

Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.

Handle issuance of guest room key cards and ensure effective control for guest security.

Check and convey message to guests.

Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.

To check the paymaster to have No paymasters pending.

Review log book, verify outstanding and follow up pending.

Identify if any special assignment for the day.

File daily reception report and documents systematically.

Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.

At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.

Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding VIPs.

Perfect grooming all the time.

Drive Upselling.

Carry out any other reasonable task (which may not be stated here) as requested.

• Motivator and Proactive
• People person & a team player
• Positive attitude and well-spoken
• Organized & result driven
• Open-minded
• Displays initiative
• Commitment to professional values
• Thinking out of the box
• Proficient in the English and Arabic (verbal & written)
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours
• A hospitality diploma is an asset
• Knowledge of Property Management System and Windows
• Prior experience in customer service an asset
• Proven ability to handle cash effectively and accurately

EXPERIENCE

Minimum 1 year supervisory experience in luxury hotel