IT Specialist

IT Specialist – Systems, Support & Client Solutions (in Software, Systems, and Computers)

Smile Agents is seeking a highly capable IT Specialist to support and optimize our internal systems, software solutions, and digital operations. This role goes beyond traditional IT support — we are looking for someone who can bridge technology with people, ensuring smooth operations while confidently supporting both internal teams and external clients.

You will play a key role in maintaining our systems, troubleshooting technical issues, and supporting the implementation and presentation of software solutions.

Key Responsibilities

• Provide day-to-day IT support for hardware, software, and network-related issues
• Manage, maintain, and troubleshoot company systems, devices, and applications
• Support and assist in the implementation and usage of software solutions
• Support and deliver software demonstrations and client onboarding sessions
• Work closely with the sales team to support client presentations and technical discussions
• Support client-facing technical discussions, demos, or onboarding when needed
• Ensure data integrity, system security, and proper documentation of IT processes
• Troubleshoot and resolve technical and system-related issues efficiently

Working Hours

• Sunday to Thursday (9:00 AM – 5:00 PM)

Benefits & Opportunity

• Medical insurance
• Paid leave
• A hands-on opportunity to grow within a fast-paced, expanding company
• Long-term career development with increasing responsibility and earning potential