Workshop Controller

Key Responsibility & Authority Manages the Workshop team to deliver an outstanding customer experience, following the ADMC/GWM Service Experience Framework (SEF) and Customer First Principles. Key Activities Supports the Service Advisor to ensure that the customer s requirements are fully recorded on the Repair Order (Job Card) to provide an accurate and complete record of the customer s requirements and validate the Workshop time provided to complete the work. Works with the Parts team to ensure that parts are available and pre-picked ready for the customer s vehicle to arrive in the workshop. Manages workshop loading and the allocation of work (including Approved PDI work) to individual Technicians to optimize workshop productivity and customer satisfaction. Works with the colleagues in the Service and Parts teams to plan vehicle collection and delivery times with drivers. Manages the work on the vehicle to ensure that all the jobs detailed on the Repair Order (Job Card) are completed. Uses an understanding of ADMC Warranty Policies to determine which repairs can be categorized as warranty work. Works with Master Technicians to resolve complex technical problems. Updates the Service Advisor on the progress of each vehicle in the workshop so that they can update the customer and obtain approval from the customer for any additional work. Ensures that an accurate, complete write-up is provided for each job to help the Service Advisor explain it to the customer and provide the information that is required for warranty claims. Ensures that all work detailed on the Repair Order is completed and Quality Controlled so that the customer s expectations meet. Ensures that the workshop maintains good standards of health and safety, and environmental impact/sustainability. Checks that the Technician has completed the work and the Repair Order has been completed to the required standard. Works with the Service Manager to recruit new Technicians and develop a succession plan for the workshop. Organizes team meetings to share workshop KPIs and discuss how to improve workshop performance. Takes a proactive approach to identify any recurring problems that affect the customer experience, and raises these with the appropriate colleague.

• Diploma in Automotive Engineering or equivalent.
• 5 Years of experience in the Automotive Industry.
• Skills Strong understanding of vehicle mechanical and electrical systems Knowledge of diagnostics, repair procedures, and maintenance standards Efficient workshop scheduling and job allocation to technicians Ability to prioritize tasks based on workload and deadlines Supervising and motivating technicians and service staff Conducting regular team briefings and performance reviews Providing t echnical support and guidance to workshop teams