Team Leader Application Solutions

1. Customer Focus: Building strong customer relationships and delivering ‘customer-centric’ solutions. The primary

strategy enabler for BSF is customer experience – BSF’s mandate is strongly focused around delivering personalized

customer experiences, therefore a customer focus mindset is essential at all levels.

2. Effectively Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.

Diving a unified focus towards achieving shared objectives in BSF and working cross functionally to strengthen cross

selling and achieve common results is critical.
3. Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and

failures as learning fodder. Given the transformation BSF is going through, talent across levels need to be able to exhibit

an agile mindset in an environment where experimenting to find new solutions is valued and supported.

4. Cultivates Innovation: Creating new and better ways for the organization to be successful. Regardless of the industry

being highly regulated, BSF employees are excepted to catch up with the pace of changes & digital disruptions and

exhibit a mindset of creating new and better ways for BSF to be successful.

5. Ensures Accountability: Holding self and others accountable to meet commitments. To strengthen the performance

based culture in BSF and drive more effective results, holding self and others accountable is essential.

6. Decision Quality: Making good and timely decisions that keep the organization moving forward. With decision making

getting decentralized in the bank, the ability to make quick and data-based decisions at all levels in a fast-paced and

changing environment is essential to keep growing and reach organizational objectives.

7. Instils Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. Instilling trust and

showing consistency between words and actions have been highlighted by the senior leadership as quality behaviors

that have been creating a healthier environment in the bank and must be strengthened further.

Leadership Competencies

1. Drives Vision & Purpose: Painting a compelling picture of the vision and strategy that motivates others to action. It is

important for the leaders to be able to drive BSF’s vision today and build energy and optimism in others to create a

sense of what is possible for the organization’s future and engage the younger talent.

2. Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. With the

changes in the industry and market trends, it is important for functional leaders to be able to identify future strategies

and cascade them to build relevant action plans.

3. Develops Talent: Developing people to meet both their career goals and the organization’s goals. Given that BSF is

going through a digital transformation and is operating on new areas where resources are scarce, BSF leaders need to

develop and enable their talent to deliver on the organization’s mandate/objectives.