Fashion Consultant - Max Mara

What you'll be doing

Our Fashion Consultant is responsible for delivering an outstanding customer experience and driving our business through sales. They demonstrate a strong understanding of the omnichannel aspects of the role using physical and digital channels to connect with the customers anywhere and anytime and deliver a seamless and consistent high level of service. They act as brand ambassadors through their strong knowledge of the brand and their expertise in fashion and style.

• Drive the business

• Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members

• Collaborate with team members and maintain positive relationships to develop a constructive work environment

• Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.

• Maintain and understand customer purchasing patterns and behaviors, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities

• Promote the Group s loyalty program (MUSE) and increase enrollment rate and new customer acquisition

• Stay abreast of latest fashion trends, social media campaigns, products and competitor, the brand s different online (website, app and social media) offerings and activities and promote them with customers

• Participate to the brand s events when required inside or outside the store

• Customer Centricity

• Take ownership of the customer s experience by delivering an exceptional service and bringing to life the brand s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert s advice, proactively catering to customers needs, interests and preferences

• Use impactful storytelling with customers to maximize their experience through education and entertainment

• Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers expectations.

• Use clienteling techniques and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.

• Operational Excellence

• Prepare and process e-commerce orders fulfillment from the store within the set SLAs in terms of time and quality

• Managing and creating effective and efficient clientele data reporting and analytics, while also maintaining accuracy of data collection.

• Maintain all operating standards by ensuring stock replenishment and organising display as per the brand s VM guidelines

• Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, CRM, OMS, etc.)

• Minimum Experience: 2 3 years in fashion retail

• Communication Skills

• Styling & Product Knowledge

• Technical & Operational Skills