Cluster Manager - Galaxea

From Land to Sea Active Experiences in Nature s Purest Form Red Sea Sports s Entertainment (RSSE) is a dedicated subsidiary of Red Sea Global (RSG) , responsible for designing and delivering outstanding land and marine experiences at The Red Sea destination . RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through Galaxea , adventure activities via Akun , and leisure experiences delivered by WAMA .RSSE plays a key strategic role in the partnership between Red Sea Global and the Saudi Olympic s Paralympic Committee , united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with Saudi Vision 2030 , supporting the Kingdom s ambition to become a global leader in regenerative tourism.

Bachelor s degree in marine science, Environmental Studies, Tourism, Hospitality Management, Business Administration, or a related discipline is preferred PADI Instructor certification, or equivalent internationally recognized diving professional qualification, is required. Minimum of 500 logged dives and proven experience certifying students across core diving courses. Demonstrated experience managing dive centers, dive operations, marine tourism activities, luxury resort operations, or comparable destination-based guest experiences. Strong background in diving health and safety, emergency response, risk management, equipment management, and operational compliance. Experience operating in diverse geographic locations and multicultural, luxury hospitality, marine, or resort environments. Experience leading teams to deliver exceptional guest service, premium hospitality standards, and safe adventure or marine-based experiences. Knowledge of dive retail, equipment maintenance coordination, marine conservation, and responsible underwater tourism practices is preferred. Valid Fit to Dive medical clearance is required. Underwater photography and videography capability is advantageous

Skills: Excellent written and spoken English, with strong communication, presentation, and public speaking capability. Proven leadership skills with the ability to inspire, coach, develop, and hold teams accountable across multiple locations while role modelling RSSE values. Strong guest experience mindset with the ability to deliver premium, memorable, safe, and personalized service to high-end clientele. Sound working knowledge of dive guiding, dive center administration, activity planning, equipment standards, maintenance coordination, and manufacturer requirements. Strong safety orientation with the ability to establish, test, and continuously improve safety standards for guests and employees Ability to manage guest requests, complaints, incidents, operational challenges, and escalations with professionalism and discretion. Highly organized, detail-oriented, self-motivated, and capable of delivering high-quality work within agreed deadlines. Flexible, open-minded, and culturally aware, with the ability to work effectively with colleagues, guests, partners, and stakeholders from diverse backgrounds. Ability to work independently and collaboratively, exercising sound judgment, confidentiality, professionalism, and discretion at all times. Proficient in Microsoft Office and capable of preparing reports, operational plans, schedules, records, and performance updates. Interest in marine science, conservation, research, education, and responsible underwater tourism. Ability to train staff to deliver exceptional guest experiences, meaningful briefings and debriefs, and consistent Red Sea service style standards.

Desirable Skills: Additional spoken languages are advantageous, particularly Arabic. Experience supporting social media, guest content, promotional footage, or destination storytelling is desirable. Marine life identification capability, including fish, invertebrates, reptiles, and marine mammals. Workshop technician capability or familiarity with servicing multiple dive equipment brands is desirable