Customer Service & LinkedIn Page Specialist

Responsibilities – Customer Service

• Respond promptly to customer inquiries across phone, email, WhatsApp, and social channels.
• Identify customer needs and provide accurate, clear information about Trap’s services.
• Handle complaints in real time and follow through to full resolution.
• Process service requests, orders, and forms, and coordinate with operations and sales teams.
• Log all customer interactions, transactions, and feedback in the CRM.
• Escalate recurring service issues to management with clear documentation.
• Stay updated on services, pricing, and company policies.

Responsibilities – LinkedIn Page

• Publish and schedule regular posts in line with Trap’s content calendar and brand guidelines.
• Reply to comments and messages on the company page professionally and on time.
• Route business inquiries received via LinkedIn to the sales team and track follow-up.
• Monitor page performance (followers, reach, engagement) and share a monthly report.
• Engage with industry content to grow page visibility and followers.