Field Service Engineer, BD Diagnostics & BD Biosciences

Main responsibilities will include:

• Provide independent, on-site technical support in line with customer Service Level Agreements (SLAs), including installations, relocations, certifications (IQ/OQ), and repair activities.
• Deliver advanced remote support, diagnostics, and fixing for technical issues raised beyond the help desk.
• Support and lead distributors by building strong partnerships, mentoring, and leading distributor service teams to ensure service excellence.
• Plan, prioritize, and complete corrective and preventive maintenance activities, including upgrades, in compliance with regulatory requirements and defined procedures to ensure uninterrupted customer operations.
• Clearly explain service contract offerings to customers, including coverage, terms and conditions, benefits, and pricing.
• Conduct pre-installation site assessments and advise customers to ensure all requirements are met for the successful installation of BD devices and equipment.
• Ensure full compliance with quality, ISO, GMP, and safety standards, adhering to BD policies and customer SLAs to consistently deliver high-quality service.

1 3 years of hands-on experience servicing IVD laboratory diagnostics equipment.

Bachelor s degree or equivalent experience in Biomedical Engineering, Electronics Engineering, or a related field.

Strong communication and presentation skills with the ability to engage effectively with customers and partners.

A collaborative great teammate who thrives in multi-functional environments and can lead multiple priorities in a fast-paced setting.