Scrum Master - Lending & Mortgage

Facilitate all Scrum ceremonies sprint planning, daily stand-ups, sprint reviews, retrospectives, and backlog refinement with rigour and consistency.

Coach development teams, Product Owners, and business stakeholders on Agile principles, Scrum framework, and continuous improvement mindset.

Drive team maturity and self-organisation, enabling squads to operate at high velocity without micromanagement.

Support adoption of SAFe or scaled Agile frameworks at program level, including PI Planning and ART coordination where applicable.

Delivery & Impediment Removal

Proactively identify, track, and remove impediments that block team progress escalating cross-team dependencies and organizational blockers to the right forums.

Monitor sprint velocity, burn-down charts, and team health metrics, reporting delivery status transparently to program leadership.

Manage risks and issues at team level, escalating where appropriate and ensuring mitigation actions are tracked to closure.

Ensure Definition of Done (DoD) is clearly defined, consistently applied, and continuously improved across all teams.

Integration & Implementation Support

Coordinate Agile delivery workstreams across integration projects ensuring teams are aligned on API dependencies, middleware deliverables, and integration testing milestones.

Facilitate cross-team coordination and dependency mapping during platform implementation sprints, including core banking module rollouts.

Work alongside technical architects and QA leads to ensure integration readiness checkpoints are embedded within sprint cycles.

Support UAT planning and execution coordination, ensuring business sign-off activities are tracked as sprint deliverables.

Migration Project Delivery

Lead Agile delivery coordination for data and system migration workstreams managing sprint goals, cutover readiness checklists, and parallel-run validation activities.

Collaborate with data architects, POs, and QA teams to ensure migration milestones are sprint-sequenced with clear acceptance criteria.

Ensure business continuity risks are captured in the risk register and actively managed through the migration delivery lifecycle.

Stakeholder Engagement & Reporting

Act as the primary Agile delivery point of contact for program managers, PMOs, and senior business stakeholders.

Produce and maintain sprint reports, program increment dashboards, and delivery scorecards tailored to both technical and business audiences.

Facilitate stakeholder workshops on Agile ways of working, change management, and delivery governance.

Ensure compliance with banking-sector delivery governance standards, including audit trails, change management logs, and release documentation.

Essential

• 8 10 years of experience as a Scrum Master or Agile Delivery Lead, with a minimum of 4 years in the banking or financial services sector.
• Demonstrable experience delivering Agile programs in Lending and/or Mortgage domains including loan origination systems, mortgage servicing platforms, or collections workflows.
• Proven track record facilitating Scrum ceremonies and coaching cross-functional teams in complex, enterprise-scale environments.
• Hands-on experience coordinating delivery across systems integration projects managing sprint dependencies between core banking, LOS, CRM, and middleware teams.
• Experience supporting or leading Agile delivery for platform implementation projects, including UAT coordination and go-live sprint management.
• Involvement in at least one large-scale data or system migration project in a banking context, managing delivery timelines and cutover readiness.
• Certified Scrum Master (CSM), Professional Scrum Master (PSM I/II), or SAFe Scrum Master (SSM) certification active and verifiable.
• Strong facilitation, communication, and stakeholder management skills with the ability to operate confidently at program level.

Desirable

• Prior Scrum Master experience at a bank or financial institution in Saudi Arabia or the GCC region.
• Familiarity with SAMA regulations, Basel III/IV frameworks, or KSA-specific banking compliance requirements.
• Experience with core banking platforms such as Temenos T24, Oracle FLEXCUBE, Finastra, or Mambu.
• SAFe Program Consultant (SPC), SAFe Release Train Engineer (RTE), or equivalent scaled Agile certification.
• Proficiency with Agile tooling: JIRA, Confluence, Azure DevOps (ADO), or Miro.
• Experience operating within a PMO governance structure alongside traditional waterfall delivery teams