We are seeking a professional and decisive Shift Leader for our Front Office team in Jeddah, Saudi Arabia. In this leadership role, you will oversee daily front office operations during your assigned shift, ensuring exceptional guest experiences while maintaining operational excellence.
- Supervise and lead front office staff during assigned shifts, ensuring adherence to company standards and procedures
- Manage guest relations and resolve customer concerns with empathy and professionalism, maintaining high satisfaction levels
- Oversee front office operations, including check-ins, check-outs, reservations, and guest inquiries
- Train, mentor, and evaluate front office team members, providing constructive feedback and performance coaching
- Handle cash management, billing discrepancies, and financial transactions with accuracy and integrity
- Coordinate shift schedules and manage staffing levels to ensure adequate coverage and operational efficiency
- Implement and enforce hotel policies, safety protocols, and service standards across all front office functions
- Prepare shift reports, document incidents, and communicate relevant information to management and incoming shifts
- Address guest complaints and operational issues promptly, demonstrating problem-solving abilities and decisiveness
- Maintain front office systems and ensure accurate data entry and record-keeping
- Collaborate with other departments to ensure seamless guest experiences and operational coordination
Saudi national (required)
- 1-2 years of reception, front desk, or administrative experience (preferred)
- Bilingual capabilities in Arabic and English (preferred)
