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Marketing Customer Experience Manager

Nahdi

MakkahFull-time

5–7 years of experience

2 months ago

Job description

lead the generation of actionable insights by developing advanced data mining and analytical models that align with the company s commercial and operational objectives, this role includes overseeing the deployment of sophisticated data analytics and business intelligence tools, with a particular emphasis on improving data-driven decision-making across the Commercial, Marketing, Omni-Channel, and Operations teams. Additionally, ensure the seamless integration of data analytics into all business functions, maintaining data integrity while providing effective training and support to empower users.

Accountabilities:

  • Advanced Analytics & Data Science Translate complex analytical and predictive model outputs into actionable business insights that support strategic and operational decision-making.
  • Develop, maintain, and enhance advanced predictive and machine learning models using data science and analytics tools.
  • Monitor, test, retrain, and optimize models to ensure accuracy, relevance, and business impact.
  • Design and execute experiments and analytical initiatives to validate business hypotheses and identify growth opportunities.
  • Automate model monitoring, reporting, and performance tracking to improve efficiency and governance.
  • Lead the development and management of customer, marketing, loyalty, personalization, churn, propensity, forecasting, and behavioral analytics models.
  • Drive pricing, promotion, and market intelligence analytics to support commercial performance and decision-making.
  • Integrate internal and external data sources to generate comprehensive business and market insights.
  • Identify and prioritize opportunities where analytics and data science can create measurable business value.
  • Business Intelligence & Analytics Solutions Lead the development and enhancement of business intelligence solutions, dashboards, and performance reporting tools.
  • Define, implement, and maintain key performance indicators (KPIs) and analytics frameworks aligned with business objectives and industry best practices.
  • Oversee the selection, evaluation, and implementation of analytics and business intelligence technologies.
  • Ensure successful integration of analytical models and insights into operational and business processes.
  • Support cross-functional projects by providing analytics expertise and ensuring timely delivery of business outcomes.
  • Review solution designs and oversee testing activities to ensure business requirements are fully met.
  • Leadership & Stakeholder Management Collaborate with business leaders, technology teams, and key stakeholders to maximize the value and utilization of data and analytics platforms.
  • Drive continuous improvement in reporting, analytics, and data-driven decision-making capabilities across the organization.
  • Lead user enablement initiatives, including training and adoption of analytics tools and dashboards.
  • Foster strong cross-functional relationships to ensure alignment between business needs and analytics solutions.
  • Governance, Documentation & Compliance Maintain technical documentation, user guides, processes, and operational procedures to support analytics solutions and knowledge transfer.
  • Ensure data security, confidentiality, and compliance through appropriate governance and access controls.
  • Promote data quality, integrity, and best practices across all analytics initiatives.

Work Environment:

  • Indoors: 100%
  • Outdoors: 0%
  • Days off: 2 Days Off
  • Working Hours: 8:00 AM 6:00 PM (1 hour break)

Job Requirements:

  • Education: Bachelor s degree in a related Data & Analytics field (BI, MIS, IS, ) Bachelor s degree in business (Marketing, Financials, ) complemented with IT Certifications and on job experience
  • Experience: 5 6 Years of Experience
  • Computer Skills: Business Intelligence software knowledge Data Reporting Tools (SQL Basics). MS Office Suite (Advanced)
  • Languages: English - Arabic

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